stop animal cruelty

posted by Stacy on Jan 24

NORTH AURORA — Janet Keinath wishes she had been notified sooner. Better yet, she wishes she was there to see what really happened inside her groomer’s salon.

On that Saturday morning, Keinath took her 3-year-old cockapoo, Harley, to the groomer her groomer. She warned the groomer that Harley was afraid of big dogs.

Janet Keinath, who took her cockapoo, Harley, to her groomer’s in North Aurora last month, discovered he had been hurt there when she picked him up. Keinath claims the groomer underestimated the severity of her dog’s injuries.

According to Keinath, when it came time to pick up Harley after 2 p.m., the business owner told her the grooming was free. Keinath asked why, and then took a look at Harley: The dog was crying and bleeding through a bandage wrapped around his neck, she said. Keinath’s dog was mauled by a golden retriever.

“My intention is to never let a dog get hurt. It was an unforeseen accident that happened and am very sorry it happened. It’s all my fault. The dog shouldn’t have been exposed,” the owner of the grooming facility said.

The salon owner also contends that she handled the situation properly.

“The dog was coherent. He was answering me and I was dressing the wounds,” the salon owner said last week.

Keinath’s interpretation of the story is a bit different. The North Aurora woman claimed that her dog was traumatized. “He was whimpering and shaking like a leaf,” she said.

Before leaving the shop, Keinath said she demanded the grooming facility pay the medical bills. They obliged and paid $600 in expenses.

Harley was treated for at least three puncture wounds and abrasions. The dog also had a drain placed in his neck because blood had filled up in a pocket in the right side of his neck, Keinath said. Her veterinarian told her Harley could have died.

Groomer: Bite not threatening

According to the salon onwer, a golden retriever grabbed Harley by the neck suddenly, without any warning signs. “It was immediate,” she said. The salon onwer said she calmed Harley down, then applied pressure to the wound with a cold compress. She added that the dog was not “gushing” blood.

But according to Keinath, when she picked up Harley, the salon told her she needed to go to a clinic and that “she had been trying to stop the bleeding,” Keinath said.

The salon owner said Harley had already been bathed, clipped and dried before the incident, about a half-hour after Keinath dropped off the dog. She added that she continued to groom the dog after Harley was bandaged.

She admits the dog never should have come into contact with the other animal and takes full responsibility for the incident.

But Keinath wonders why the groomer didn’t call sooner.

“I don’t know what (Keinath’s) health is. I don’t know how she’s going to react. I think I made the right choice,” the salon owner responded about simply leaving a phone message.

The grooming salon also did not notify the owner of the golden retriever of the attack. Keinath asked for that owner’s number and notified the dog owner herself.

This particular grooming salon does not require customers to show proof of medical records on their pets and does not ask customers to sign an emergency waiver. Stuebinger said she only requests the name of the pet’s veterinarian. The business owner said she plans to institute an emergency release form soon.

The salon said it is the first time such an incident has happened at her establishment.

Keinath says she wants to make pet owners aware of what can happen.

“It was so traumatizing and terrible. You don’t know if your dog’s going to come home,” she said. “… Who has a voice for these dogs?”

Tips on choosing a dog groomer

• Ask your friends and family. Some of the best recommendations are through word of mouth.

• Seek certification or license. Dog groomers operating a business do not need to be licensed, but it is best to find out if they are licensed and how long they’ve been in business. Ask if they are members of professional grooming organizations.

• Visit the facility. Make sure it looks and smells clean and request a tour. You can also ask to sit alongside a groomer on services in the beginning.

• Check their record with the Better Business Bureau at

• If they ask for proof of your dog’s medical records, that is a good sign.

• Take notice and ask questions. Do they have crates, runs and kennels in the facility? How do they separate the dogs? Are dogs ever left on stations without supervision?

Sources: Dr. Karen Johnson, vice president and client advocate for Banfield Pet Hospital in Portland, Ore.; Better Business Bureau-Chicago.
Article written by Kane County Beacon, salon owner’s name omitted.

12 Comments to “Make Sure You Have A Reputable Groomer”

  1. help animals Says:

    They should have called the owner straight away and called a vet!

    I used to have a part time job at a dog groomers in the UK and I must say the lady was a real animal lover. Mind you when I moved to Australia I had to seek out a new groomer (I never did the actual clipping etc)

    I made an appointment with someone who owned a hydrobath franchise. Much to my dismay when I saw Charlie (my dog) again he had a cut ear, which the groomer told me about.

    After she had left I saw he also had a cut tongue -she hadn’t even told me!

    You are right that you need to do some research to find a good groomer. I have finally found a lovely couple who groom Charlie very gently indeed.

  2. Cassandra Says:

    That is very wrong what they are doin to them animals. Animlas have fellings to and they be in pain just like humans. Therfore, they dont have to be experimented on animals like that i will not let that happen.I will do everything in my power to save them BABYS…

  3. ahmed Says:

    Thanks for the information in the meantime, if your site was very good

  4. Laura Quebbemann Says:

    Thank you for this blog.

  5. Natural Balance Pet Food Says:

    It’s hard to find a reputable dog groomer these days. Sometimes you need to ask fellow pet lovers who to trust their pets into.

  6. Kendall Howard Says:

    I never really thought about taking my dogs to the groomers but I guess I really should. With dogs being stressed out from being there, there is no telling how they will act. It seems strange they wouldn’t call the owner. I will defiantly take notice of the questions you provided and make sure my dogs are going someplace good.

  7. Linzy Says:

    This was really sad to read. I am sorry to hear about the situation. Poor dog, I hope he is recovering well.
    This is great information for people to think about before choosing a groomer.

  8. RescueVolunteer Says:

    The first dog that I owned that needed a professional groomer I took to a lady in my neighborhood. Her place was clean and she asked for the actual rabies shot certificate. She did a good job and my dog came back fine, but luckily he was a good sport. I went there in the middle of the afternoon and she had cage after cage stacked on one another, something that was not there when I dropped my dog off and picked him up at his usual time. The place was noisy and hot. I quickly asked my vet for a groomer reference and his wife did the grooming in a nice, quiet, air-conditioned home. But she charged me the same hourly price that my vet charged! This was 25 years ago and she wanted $160.00 for an hour and a half. I checked around and found a certified groomer that came to my house. She brought her table and tools into my home and we talked and I could watch my dog being groomed. She is just wonderful. She has been my groomer since then and I have my fourth and fifth dogs. She is also my friend. And she charges under $100.00 now for everything she does, including a free in-between nail trimming, calling about the dogs’ and being so sweet and good with them. I would never change as long as she doesn’t retire. And then I will go with the same type of in-home grooming with a person she recommends. I wish the best for everyone who has a dog that needs professional grooming. I know that it isn’t easy to find a good groomer.

  9. Florida Keys Fishing Says:

    This kind of stuff happens all the time. Poor animals! As an owner you should treat your pets like your kids – don’t leave them with strangers you don’t trust! Remember there animals, so other pets, especially dogs, in any kind of circumstance like this can behave wildly behind the scenes. I just lost my cocker last year, miss him lots! He had kennel cough unfortunately and wasn’t long for this world.

  10. jordan Says:

    What a great site, I just found you doing some googling, I found kittens abandoned in a condo where I live and am trying to sort out what I am gonna do with em. Thank you for the great resources. Jordan

  11. Rabbit Names Says:

    This is horrible! I normally take my dog to a self grooming place, and groom him on my own…

    I am surprised to hear this story, but I hope that everyone can find a great place for grooming!

  12. greg Says: theres my fight against animal abuse!

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